Privacy Policy

1. Information We Collect

We collect information you submit through our contact and inquiry forms, including name, company, email, phone number and message content, as well as standard technical data such as browser type and IP address collected automatically for security and analytics purposes.

If you contact us or interact with us via WhatsApp, we additionally collect your WhatsApp-registered phone number, profile name, and the content of the messages you send us (including text, media and attachments), for as long as needed to respond to and manage that conversation.

2. How We Use Information

Information is used to respond to inquiries, provide requested services, process leads through our CRM, send service-related updates, and improve our website. We do not sell personal information to third parties.

3. WhatsApp Business Messaging

Genvtel uses the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with customers and prospects who choose to message us on WhatsApp. By messaging us first, or by submitting your number through our website and confirming consent, you opt in to receive messages from Genvtel over WhatsApp related to your inquiry, service updates, appointment or support notifications, and — only where you have separately agreed — promotional or marketing messages.

Messages sent through this channel may fall under WhatsApp's utility, authentication, service, or marketing message categories as defined by Meta's Business Messaging Policy. You can opt out of non-essential or marketing messages at any time by replying STOP, UNSUBSCRIBE, or by contacting us at info@genvtel.com; we will honor opt-out requests promptly and will still send essential service/transactional messages tied to an active request you've made, where applicable.

Your use of WhatsApp to contact us is also subject to WhatsApp's own Privacy Policy and Business Policy, which govern how Meta processes data on the platform independently of Genvtel.

4. Cookies & Analytics

Our site may use cookies and analytics tools to understand visitor behavior and improve user experience. You can disable cookies through your browser settings.

5. Data Sharing

We may share data with trusted service providers solely to operate this website and deliver our services, under appropriate confidentiality obligations. This includes: Meta Platforms, Inc. and its WhatsApp Business Platform (to deliver and receive WhatsApp messages); our website form-processing and hosting providers; and CRM, lead-management or business-automation tools we use to manage inquiries. We do not share your data with third parties for their own independent marketing purposes without your consent.

6. Data Retention

We retain inquiry, CRM and WhatsApp conversation data for as long as reasonably necessary to deliver the service you requested, maintain business records, and meet legal or accounting obligations, after which it is deleted or anonymized unless you request earlier deletion.

7. Data Security

We apply reasonable technical and organizational measures to protect submitted information against unauthorized access, alteration or disclosure.

8. Children's Privacy

Our website and WhatsApp communications are intended for business use by individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will remove it.

9. Your Rights

You may request access to, correction of, or deletion of your personal data — including WhatsApp conversation history — by contacting us at info@genvtel.com.

10. Contact

Genvtel OPC Pvt. Ltd., Jodhpur, Rajasthan, India — info@genvtel.com — WhatsApp: +91 90012 36655

This is a general-purpose template, including sections drafted to support WhatsApp Business Platform / Meta app review requirements. Please have it reviewed by a qualified legal professional before publishing, especially if you process EU (GDPR) or California (CCPA) resident data, and confirm final wording matches your actual WhatsApp opt-in flow before submitting for Meta Business Verification.